communications

This tag is associated with 2 posts

How Hosted Ivr Incorporates An Element Of Professionalism

Customer care is a vital part of the majority of organizations. Most of this occurs over the telephone, with clients calling organizations to get information regarding their operation. Many times, clients have the same queries, and therefore many of the calls that are made are repetitive in terms of the issues being addressed. Hosted IVR or call center text to speech solution is a form of technology designed to deal with the queries that one can predict their clients will have. This employs computers software which can represent agents in a call center, answering client’s questions in voice form. Callers … Read the rest

Does Hosted IVR Pricing Change Your Business Prospects?

            The <a href='http://social.technet.microsoft.com/Profile/JayCoopIVR/'>ivr hosting</a> technology allows interaction between customers and the business institution in the form of voice commands or keypads. The system applies automated telephony technology to bolster interaction with clients. Most IVR systems are used for KPO, BPO, and banking institutions. However, there also exist simpler IVR systems for office and in-house usage which help businesses to save lots of resources.<br /><br />IVR systems are invaluable in helping customers to get answers to frequently asked questions. The questions include customer inquiry of bank balances, locations, store hour checks, and ordering of items. The IVR systems help to save 
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